Terms of Use
Effective Date: 27th September, 2024
Welcome to Figyua Haven! These Terms of Use (“Terms”) govern your access to and use of our website and services. By accessing or using our website, you agree to these Terms in full. Please read them carefully before using our site.
1. General Information
1.1 Service Overview
Figyua Haven is an online store specializing in figurines sourced from Japan. We offer a wide range of products, including anime, manga, and cultural figures, for purchase.
1.2 Eligibility
By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.
2. Use of Our Website
2.1 Accuracy of Information
We strive to provide accurate descriptions and product information. However, we do not guarantee that all information on our website is free from errors or omissions. We reserve the right to correct inaccuracies or modify product descriptions without prior notice.
2.2 Prohibited Uses
You agree not to use the site for any illegal purpose, including but not limited to:
- Engaging in fraudulent activity
- Violating intellectual property rights
- Distributing harmful software (viruses, malware, etc.)
3. Pricing and Payment
3.1 Prices
All prices listed on our site are in Singapore Dollars (SGD) / United States Dollars (USD) unless otherwise noted. Prices do not include taxes, customs duties, or additional fees that may be imposed by your bank or payment service provider. These fees are your responsibility.
3.2 Payment Methods
We accept the following payment methods via Shopify Pay: VISA, Mastercard, Amex, Apple Pay, and Google Pay. Payments are securely processed, and no banking data is stored on our servers.
3.3 Price Changes
We reserve the right to change the prices of our products at any time without prior notice.
4. Shipping and Delivery
4.1 Shipping Policy
We ship items directly from Japan or China using air shipping with a tracking number. Delivery times typically range from a few days to 2 weeks. Oversized items may require alternative shipping methods, and we will notify you if special arrangements are needed.
4.2 International Shipping and Customs
Customs duties, taxes, or import fees may apply depending on your country. These fees are not included in the price and are the buyer’s responsibility.
4.3 Delays
Occasional delays due to unforeseen circumstances (such as customs processing or carrier issues) may occur. We are not liable for delays outside of our control but will make every effort to assist in resolving any delivery issues.
5. Returns and Cancellations
5.1 Return Policy
We accept returns for defective or damaged items. You must contact us within 3 days of receiving your order to request a return. Items must be in their original packaging and unused. Return shipping costs are the buyer’s responsibility unless the return is due to our error.
5.2 Non-returnable Items
Certain products, such as limited edition or customized items, may be non-returnable. Please review product details carefully before purchasing.
5.3 Order Cancellations
Orders may be canceled before shipment, which will result in a fee valued at 10% of total ordered product value plus a $10 cancellation fee. Once an order has been dispatched, it cannot be canceled.
5.4 Mixing of Pre-Order and In-stock items
Orders that contain pre-order and in-stock items will be cancelled. Pre-order and in-stock items order have to be placed separately.
5.5 Price Changes
Price changes might occur from our suppliers due to market fluctuation. We reserve the right to cancel orders that are affected by such price changes with a full refund issued.
5.6 Out of stock Items
We will cancel and issue full refund for orders that are affected by stock outages from our suppliers.
6. Intellectual Property
6.1 Copyright and Trademarks
All content on this site, including images, logos, and product descriptions, is the property of Figyua Haven or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without prior written permission.
7. Liability
7.1 Limitation of Liability
To the fullest extent permitted by law, Figyua Haven is not responsible for any direct, indirect, incidental, or consequential damages resulting from your use of our site or products.
7.2 Product Disclaimer
We make no guarantees regarding the quality, performance, or fitness of any product for a particular purpose. All products are sold “as is.”
8. Changes to Terms
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the website following such changes constitutes acceptance of the updated Terms.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law principles.
10. Contact Us
If you have any questions about these Terms, please contact us at:
Email: figyuahaven@gmail.com
By using our website, you agree to abide by these Terms. Thank you for shopping with Figyua Haven!